We ship the same day you order Monday - Friday before noon (except crickets: Mon - Wed), this chart gives your arrival date:
Yes, just choose Canada as your country at checkout. We will ship the same day we receive your order before noon Pacific Time via FedEx Priority or Express. To find ship times, calculate ship times select zip code 90220 in the 'from' section on this page: FedEx Transit Times, put in any weight and box size and choose 'office equipment' as the commodity description (we already have clearance to ship insects).
Free shipping is a great marketing tool offered by some companies. No retailer can offer true 'free' shipping, and have to include it in the cost of their product. We choose to keep the price of our feeders low and let the customer decide what method shipping they prefer. This way a customer can order multiple items and pay one low shipping fee rather than adding several items with 'free' included shipping that is cumulative.
We sure can! There is a per bag cost of $0.75 each for worms and a per box charge of $1.00 a piece for crickets.
It is normal for Butterworms to form a doughnut shaped nest during shipping. Gently pull apart the nest to find your worms inside.
It's likely your substrate is too deep. When your bedding is deeper than 2" heat and moisture will accumulate in the lower levels of the bedding and mix with the worm's droppings causing bacteria and fungus to readily grow. Try changing your bedding material and then making your bin shallower.
We have found that during warmer months, the mealworms will eat the bedding and increase their activity which generates more heat. The extra heat and the castings they produce will result in a percentage of your worms dying, as well as leading to mold growing on the bran. This isn't healthy for your worms or for your animals being fed.
If the mealworms get very hungry they will often nibble on the newspapers we pack them in (we only use newspapers with soy based inks). We offer our custom milled bran and will gladly ship some with your worms in a separate container.
A great benefit of not purchasing your worms in pre-packed cups from stores with bran (besides paying retail for worms that have been shelved) is that your worms can easily be shaken into a Tupperware container and refrigerated. You won't need to pick them out of the bran individually to feed them to your animals, rather grab just your worms and pop them right in the food dish.
We want to reduce our paper use and waste; we ship out over 1500 orders per week and that would use a LOT of paper! Instead, we send you an electronic confirmation of your order.
If you prefer to have a slip, please leave us a note at checkout and we will be very happy to include one.
We purchase soy newspaper that uses only vegetable ink; we pay a premium to buy it unused, sorted, and cut. It gives our worms lots of surface area to either move inward to keep warm or to spread out and not 'pool' together like in egg flats (which is extremely unhealthy for them), but they can also nibble on it if they get hungry on the journey to you. It is not toxic and in our 60 years find it to be the very best way to ship you the healthiest worms possible.
While this popular misconception is very flattering, unfortunately we didn't harness the ability to genetically modify insects in the 1950s (which is too bad, we would be rich!).
There are lots of rumors about giant mealworms, and hopefully this FAQ will put them to rest.
There are two kinds of insects, those who go through a complete metamorphosis and pupate into a different looking insect ( e.g., beetles, flies, butterflies, and waxworms) and those who don't (crickets, grasshoppers, roaches, and all true bugs). The difference is that those who pupate have a rapid decline in growth hormone which forces them to pupate, while those that don't keep a constant level of growth hormone throughout their life time.
We found a way to keep mealworms from having that sharp decline in hormone as it is in insects who don't pupate (crickets and roaches for example), so they won't go through metamorphosis. The energy that they would have spent forming a pupa is now spent into growing longer and thicker. There is nothing present in a giant mealworm that isn't present in a regular growing mealworm or in insects that do not metamorphose.
While the thought of being perceived as scientific geniuses was a lot of fun, our giants are just not genetically modified. Some growers use beef growth hormone to make their mealworms grow larger, and we have never and will never do this.
These are the larvae of the Dermestid beetle. They are a harmless species that we use as a safe and biological way to keep our bins clean. We are strongly against the use of chemicals with our mealworms and so we have them hand-picked when we sort our worms for sale. Because we are all natural, we have the occasional larvae and/or beetle come with your shipment.
We assure you they are harmless and your animals can safely eat them!
We also sell them as "Cleaner crew" for your own use; they will also eat any dead insects or decaying plant matter that are in your bins for you.
We have had this on the drawing board a couple of times and every time when we weigh the pros and cons the proposal is scrapped. Reptiles and birds can suffer from hyper-vitaminosis especially from vitamin A. We worry that if we are adding vitamins to our insects, and the customer adds vitamins that the cumulative amount could potentially be detrimental to your animal's health. Instead we feed our worms wheat bran and carrots that are naturally rich in vitamins. We stand by our long-time company mission to be an all-natural farm and leaving the choice of adding artificial addition of vitamins and minerals up to the customer at home.
Errors are only generated if the credit card number was entered incorrectly or if the card has insufficient funds. The most common cause is that the billing zip code provided doesn't match what the bank has on file. If you are having trouble, please feel free to call or email Support (email@example.com).
Question about an order? Email us at firstname.lastname@example.org
The characters you copied from the image are incorrect. Please try again.