We offer 100% live delivery guarantee policy when either:
1. Your temperatures are between 45° and 80° on the day of delivery to your home or
2. If you have your package held for pickup when your temperatures are below 45° and above 80°.
Just take a photo within 24 hours of delivery and email it to firstname.lastname@example.org. We will either re-ship your order or give you store credit for its cost.
If your night temps are below 45° or above 80° and you hadn't elected to have your package held for pickup; we will replace the item and ask that the customer pay for shipping costs.
If your shipment is delivered more than a day late by the FedEx or UPS, we will issue store credit for the difference in shipping costs between your chosen method and the actual delivery time.
No refund or store credit will be issued for ship costs if your package is delayed by a FedEx or UPS National Service Disruption. These are due to extreme weather conditions such as storms that delay or prohibit flights.
Please allow your order 3 hours at warm room temperature to recover from the shock of temperature changes in shipping before reporting it as DOA.
Claims must be made within 24 hours of the package being marked "delivered" by the carrier, claims made after 24 hours will not be honored.
We will offer one replacement order according to the terms above, if this item arrives DOA we will offer store credit for the cost of the product only.
We will offer NO refund or replacement for refused packages under any circumstances.