Perishable items cannot be returned by mail or to Rainbow Mealworms for the health of our facility and customers. If you receive a damaged or defective perishable item, please refer to the guarantee policy below.
We offer 100% live delivery guarantee policy when either:
1. Your temperatures are between 45° and 85° on the day of delivery to your home or
2. If you have your package held for pickup when your temperatures are below 45° and above 85°.
Just take a photo within 24 hours of delivery and email it to firstname.lastname@example.org. Please let us know:
Order number for the item
Date of arrival
Condition of item at time of arrival
Detailed explanation of the issue
Whether you prefer a refund or replacement
If your temps are below 45° or above 85° and you hadn't elected to have your package held for pickup; we will replace the item and ask that the customer pay for shipping costs.
If your shipment is delivered more than a day late by the FedEx or UPS, we will issue store credit for the difference in shipping costs between your chosen method and the actual delivery time.
No refund or store credit will be issued for ship costs if your package is delayed by a FedEx or UPS National Service Disruption. These are due to extreme weather conditions such as storms that delay or prohibit flights.
Please allow your order 3 hours at warm room temperature to recover from the shock of temperature changes in shipping before reporting it as DOA.
Claims must be made within 24 hours of the package being marked "delivered" by the carrier, claims made after 24 hours will not be honored.
We will offer one replacement order according to the terms above, if this item arrives DOA we will offer store credit for the cost of the product only.
We will offer NO refund or replacement for refused packages under any circumstances.