We had an unexpected change regarding our shipping services that may affect your orders. As of Monday at 1:30 PM, FedEx has discontinued live insect shipments without prior notice. We understand how crucial our live insects are for feeding your animals, and we sincerely apologize for any inconvenience this may cause.
In response to this sudden change, we are immediately transitioning our shipping services to UPS and USPS. We are actively negotiating with UPS to secure volume discounts, allowing us to provide you with more affordable shipping options.
We recognize that this situation is surprising and may disrupt your plans. We are committed to doing everything in our power to restore our shipping capabilities at a reasonable rate as quickly as possible. Your patience and understanding during this time are greatly appreciated.
Please do not hesitate to reach out if you have any questions or need assistance with your current orders. We are here to help and ensure you have the support you need.